Who We Are

Zen Home Improvements Ltd, Henleaze House, 13 Harbury Road, Bristol, BS9 4PN, England, United Kingdom.

Website: https://www.zenwindowsbristol.co.uk/ 

Information We Collect

When you visit our website, we may collect the following information:

• Personal Information: Your name, email address, phone number, and postal address when you fill out our contact forms or request a quote.

• Usage Data: Information about your visit to our website, including the pages you view, the links you click, and other actions you take. This data is collected using cookies and similar tracking technologies.

• Technical Data: Your IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  
  

How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotes.

• Improve our website and services based on your feedback and usage patterns.

• Communicate with you about our products, services, and promotional offers.

• Comply with legal obligations and protect our rights.

  
  

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect data about how you use our website. You can control cookies through your browser settings. 

Google Analytics

We use Google Analytics to understand how visitors engage with our website. Google Analytics collects information such as your IP address, browsing habits, and device information. This helps us improve our website and tailor it to your needs. For more information on how Google uses data, please visit Google's Privacy Policy.

Wix

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your Data Protection Rights

Under the General Data Protection Regulation GDPR you have the right to:

• Be informed of what personal data we hold for you

• Access the personal data we hold for you

• Rectify the personal data we hold for you

• Erase your personal data from our records

• Restrict processing of your personal data

• Data portability

• Object to marketing

If you wish to make a request to us for any personal information we may hold, you will need to put the request in writing addressing it to our data protection officer at Zen Home Improvements Ltd, Henleaze House,13 Harbury Road, Bristol, BS9 4PN, England, United Kingdom.

Changes to our privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How to contact us

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at enquries@zenwindowsbristol.co.uk or write to us at: 

Zen Home Improvements Ltd, Henleaze House,

13 Harbury Road, Bristol,

BS9 4PN,

England,

United Kingdom